Customer Success Manager

Marketing and CS · Jersey City, New Jersey
Department Marketing and CS
Employment Type Full-Time
Minimum Experience Mid-level

Location: Jersey City, NJ


About Xeneta 

At Xeneta, we are a group of diverse individuals working together to transform the global shipping and supply chain industry. We have a positive and supportive culture built by people from more than 45 different nationalities. We stick together, we respect each other; we are one. We love to learn and get better every single day, and have fun doing so. Xeneta is headquartered in Oslo, and we have been continuing our growth with offices in Hamburg, Germany and New Jersey, US.

 

Through our SaaS platform, we focus on bringing transparency to the container shipping and air freight market and strive towards becoming the global reference point for ocean and air freight pricing. We have amazing customers including big brands like Unilever, Electrolux, Continental, Puma, Nestlé, and ThyssenKrupp.

 

We are proud of our achievements and were named one of the hottest tech scale-ups in Norway by TheNextWeb in 2019, Gartner Cool Vendor' in 2018 and Norway's 'Startup of the Year' in 2016.

 

What You’ll Do

As a Xeneta Customer Success Manager, your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives.

 

The true value of the Customer Success Manager comes from delivering unforgettable experiences with customers and creating partnerships leading to customers for life, high customer engagement and our customers receiving expected value from Xeneta’s products.

 

Main responsibilities:

  • Lead the lifecycle management of assigned accounts and ensure timely renewals.
  • Continuously work with data and other internal tools, define and implement metrics to monitor your territory performance and take action accordingly to manage at risk accounts and develop advocates.
  • Review and report on usage, adoption and customer health metrics.
  • Conduct continuous business/account reviews to share positive outcomes and identify growth opportunities.
  • Drive retention and growth among our customers by understanding their business needs and helping them succeed.
  • Provide ongoing training and best practices to customers.
  • Work cross-functionally with marketing, sales, product management to ensure the best Xeneta experience is delivered to the customer.
  • Identify and implement customer success projects or programs that interest you.

 

We are now looking for a self-starter with excellent communication and collaboration skills. You should be someone who thrives in a diverse and fast-paced environment and is not afraid of ambiguity. To succeed in this role, we envision you to be highly customer-focused and willing to go the extra mile to quickly build rapport with customers, strategic partners, and colleagues.

 

Your Experience

  • 3+ years of experience in a customer-facing role with a track record of success, meeting and surpassing goals, and an appreciation for the entire customer journey.
  • Experience working with B2B SaaS product.
  • Experience working in logistics, transportation or supply chain; container shipping and/or or air cargo space.
  • Excellent English and Spanish skills, written and oral.
  • Good negotiation skills and not afraid to take risks.
  • Creative and resourceful problem-solving skills.
  • Ability to learn and quickly integrate new often technical information.
  • Experience working with Salesforce and Gainsight.

 

Bonus Points If You Have

  • Great presentation creation skills, PowerPoint or the like.

 

What We Offer

  • A great work environment with highly motivated people
  • You will enjoy our generous vacation plan: 5-10 extra paid days off around public holidays throughout the year.
  • We value work-life balance, and we want to make sure you can spend quality time with your family or enjoy your hobbies when your work-day is over.
  • You can join our regular team-building activities, both locally, globally and/or virtually.
  • Additional benefits include flexible working hours and educational opportunities.
  • An opportunity to be a part of building and growing a global company that is transforming the shipping and logistics industries

 

Why You’ll Love It Here

  • Our Impact: We’re category leaders digitalizing the way ocean and air freight is procured bringing on-demand actionable data to all industry stakeholders. We’re moving fast.
  • Our Technology: Deep data analytics and integrations coupled with a scalable, sleek and beautiful user interface.
  • Our Customers: Big companies like Nestle, Electrolux, ABB, John Deere, Unilever, Puma and many others.
  • Our Team: Shipping, consulting and tech all-stars on our roster
  • Our Values: We are one. Variety and fairness. Transparency builds trust. Modernization through data.

 

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Xeneta is an equal opportunity employer.

Thank You

Your application was submitted successfully.

  • Location
    Jersey City, New Jersey
  • Department
    Marketing and CS
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level